Elevated Selection provides a 30-day return policy for your convenience. This allows you to request a return within 30 days of receiving your item. For more information on our Return and Refunds Policy, please refer to our website.
Return Policy:
i. In case of damage, please send photographic evidence of the damaged item to sales@elevatedselection.com as outlined in clause (11.2).
ii. Our team will initiate a return on our system and provide you with a return form to include in the package. If a replacement is needed, our team will make the necessary arrangements.
iii. Collection or drop-off details will be coordinated.
iv. The return will be received at our warehouse and undergo inspection.
v. Credits will be issued as required.
Kindly note that we will not issue a credit note for partial returns of a set. Therefore, ensure all cushions, glass parts, fixing kits, and other components are returned along with the furniture. We reserve the right to refuse a credit if only a portion of the goods is returned.
2. Customer Change of Mind:
To return goods because you changed your mind, please follow these steps:
i. Send us an email at sales@elevatedselection.com.
ii. You will be responsible for the cost of returning the goods.
iii. The goods should be returned in their original packaging and in a condition that allows us to resell them without any discounts.
iv. If the goods are returned without the original packaging or if the packaging is damaged, please ensure they are securely wrapped and suitable for transit. In such cases, a re-packaging fee of £35 will be charged to you.
3. Goods received in Error
If you mistakenly received goods, please notify us promptly. We can usually arrange to collect or replace the correct items if needed.
4. Inspection and Acceptance of Goods
1. Upon delivery or collection, it is imperative that you inspect the goods. In case of any shortages, please report them on the delivery date and then notify us via sales@elevatedselection.com within 48 hours of delivery, providing all necessary details. Once an internal investigation is conducted and both parties agree on the shortage, it will be rectified.
2. Should you discover any damages, you are required to inform us via sales@elevatedselection.com within 48 hours of delivery. Please provide the order number, details of the damaged goods, and photographs displaying the damage and packaging. Upon confirming the defect, we will:
i. Initiate a return process and send you a return note to be attached to the damaged item(s).
ii. Upon receiving the returned goods, they will undergo inspection.
iii. Depending on your compliance and our agreement, we will proceed to repair, replace, or refund the goods accordingly.
3. We will not be held liable or obligated further regarding the goods if any of the following conditions are met:
• Failure to provide notice within the specified timeframe.
• Incomplete return of the item, including cushions and glass.
• Defect resulting from normal wear and tear.
• Defect due to misuse, negligence, intentional damage, or any other actions by you or third parties.
4. Our acceptance of returned goods will be confirmed after our inspection. If the inspection does not meet the standards, you will be responsible for the return costs, and no refund or replacement will be arranged.
5. Acceptance of the goods will be considered after your inspection, and in any case, 48 hours after delivery.
Warranty
All items come with a 1-year manufacturer's warranty, protecting the structural frame and any defects. Cushions are only included for defects in manufacturing and do not cover normal wear and tear or misuse. Glass and winter furniture covers are not included after the first 48 hours post-delivery and must be reported within this timeframe (refer to section 11.2).
