Bertilo Rowlinson Garden Lounge 2
Bertilo Rowlinson Garden Lounge 2 is backordered and will ship as soon as it is back in stock.
What We Provide For You!
✔ Complete Manufacturer's Guarantee!
✔ Hassle-Free Returns Within 30 Days!
✔ All Items Are Eligible For Free Shipping, Except For Bespoke Products!
When Will My Order Arrive?
When Will My Order Arrive?
Please allow 5-7 days for delivery. Want to delay delivery for a later date? No problem! Just contact us.
Advice Now
Advice Now
Stop wasting valuable time looking for it yourself - simply reach out to us and we'll guide you to the solution you need.
Warranty & Returns
Warranty & Returns
Return Policy:
i. In case of damage, please send photographic evidence of the damaged item to sales@elevatedselection.com as outlined in clause (11.2).
ii. Our team will initiate a return on our system and provide you with a return form to include in the package. If a replacement is needed, our team will make the necessary arrangements.
iii. Collection or drop-off details will be coordinated.
iv. The return will be received at our warehouse and undergo inspection.
v. Credits will be issued as required.
Kindly note that we will not issue a credit note for partial returns of a set. Therefore, ensure all cushions, glass parts, fixing kits, and other components are returned along with the furniture. We reserve the right to refuse a credit if only a portion of the goods is returned.
2. Customer Change of Mind:
To return goods because you changed your mind, please follow these steps:
i. Send us an email at sales@elevatedselection.com.
ii. You will be responsible for the cost of returning the goods.
iii. The goods should be returned in their original packaging and in a condition that allows us to resell them without any discounts.
iv. If the goods are returned without the original packaging or if the packaging is damaged, please ensure they are securely wrapped and suitable for transit. In such cases, a re-packaging fee of £35 will be charged to you.
3. Goods received in Error
If you mistakenly received goods, please notify us promptly. We can usually arrange to collect or replace the correct items if needed.
4. Inspection and Acceptance of Goods
1. Upon delivery or collection, it is imperative that you inspect the goods. In case of any shortages, please report them on the delivery date and then notify us via sales@elevatedselection.com within 48 hours of delivery, providing all necessary details. Once an internal investigation is conducted and both parties agree on the shortage, it will be rectified.
2. Should you discover any damages, you are required to inform us via sales@elevatedselection.com within 48 hours of delivery. Please provide the order number, details of the damaged goods, and photographs displaying the damage and packaging. Upon confirming the defect, we will:
i. Initiate a return process and send you a return note to be attached to the damaged item(s).
ii. Upon receiving the returned goods, they will undergo inspection.
iii. Depending on your compliance and our agreement, we will proceed to repair, replace, or refund the goods accordingly.
3. We will not be held liable or obligated further regarding the goods if any of the following conditions are met:
• Failure to provide notice within the specified timeframe.
• Incomplete return of the item, including cushions and glass.
• Defect resulting from normal wear and tear.
• Defect due to misuse, negligence, intentional damage, or any other actions by you or third parties.
4. Our acceptance of returned goods will be confirmed after our inspection. If the inspection does not meet the standards, you will be responsible for the return costs, and no refund or replacement will be arranged.
5. Acceptance of the goods will be considered after your inspection, and in any case, 48 hours after delivery.
Warranty
All items come with a 1-year manufacturer's warranty, protecting the structural frame and any defects. Cushions are only included for defects in manufacturing and do not cover normal wear and tear or misuse. Glass and winter furniture covers are not included after the first 48 hours post-delivery and must be reported within this timeframe (refer to section 11.2).
Bertilo Rowlinson Garden Lounge 2
Description
Description
Bertilo's Garden Lounge 2 offers a modern and chic take on the classic garden gazebo. It provides a beautiful and protected area to unwind and enjoy outdoor living with loved ones. The gazebo is constructed with sturdy 41x41mm timber framing and 19mm tongue and groove timber cladding. It also features attractive louvre panels and a pent sloping roof with a clean and sleek cube design. The gazebo comes in a natural timber finish that can be customized with paint or treatment to match your garden's aesthetic.
Further benefits to consider on this product:
- Premium warranty - A family business that has been trading in timber since 1926. With over 90 years of manufacturing knowledge and experience, you can be confident that the products are constructed to the highest standard and from the finest materials available.
Key Features
Key Features
Dimensions
Dimensions
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
FAQ (Frequently Asked Questions)
Shipping
What countries do you ship to?
What countries do you ship to?
We currently provide shipping exclusively within the United Kingdom; international shipping is not available at this time.
How long will it take to receive my order?
How long will it take to receive my order?
Our store processes orders within 1 to 2 days, with a cut-off time for order placement at 4 p.m. Orders received after this time will be processed on the next business day. On average, your order will arrive within 5 to 7 days. However, please note that certain products may have extended delivery times due to factors such as their weight and size.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Once we receive and inspect the returned product, we'll notify you via email. If your return is approved, we'll process your refund. The funds will be credited back to your original payment method within 14-28 business days.
Remember, sometimes banks or cards might take a little while to show the refund. If it's been more than 10 business days since we said we're giving you a refund and you don't see it, just email us at sales@elevatedselection.com
There may or may not be a restocking fee with your return.
If you have more questions about returns or refunds, just reach out to our friendly Customer Support team at sales@elevatedselection.com
